The failure mode is ordinary. The phone rings during haul-out weeks and the weekend before a holiday cruise, nobody answers, and the lift window passes and the cruiser sits dirty through the holiday weekend.
Vale answers and writes length, hull, and whether the job is topside, cabin, or teak before talking about a clock time. The Topside detail hours turns those counts into hours of topside work so the company sees a size, not a vague "can you come look."
Then one company is offered the note. A local detailer works the hull on the lift. Vale does not run the yard. If the window cannot be met, the caller hears the next real opening, not a promise that keeps the board pretty.
The note is the product. A callback that skips length, hull, and whether the job is topside, cabin, or teak creates the second angry call.
